All orders are shipped via Canada Post regular mail. Your order will be shipped the same or following business day. We can ship your package any way you desire, but is you are requesting different mode of shipping than Canada Post regular mail (for for example FedEx overnight service) you will have to cover extra charges respectively to what the shipping company will be charging us for the service of your choice. Please contact HIBU for alternate shipping instructions.
When you place an order online, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to us. We use secure server which safeguards shopping transactions over the Internet by encoding information passing between computers at different locations. Using our secure server means that your credit card number, name, address, and other information is guarded as it travels to us. This is accomplished using a Secure Sockets Layer (SSL).
You can be assured that your personal information will be kept confidential. We do not sell, trade, rent, or share your name, address, telephone number, e-mail address or any other specific personal information.
Must be returned within 30 days of purchase with original tags attached. Purchaser is responsible for shipping costs (credit will be less the original shipping fees).
We are required by law to collect GST/PST tax on all orders shipped to addresses in Quebec, Canada and GST/HST tax only on all orders shipped to addresses in other Provinces in Canada. Nova Scotia, New Brunswick, Newfoundland and Labrador, Ontario and British Columbia are subject to their HST taxes.
International customers from outside of North America will be responsible for payment of any applicable duties at the time an order arrives at its destination. If you refuse the items at time of delivery you will still be charged for the shipping and the return charges. You must contact your local Department of Commerce for information about any duty and taxes that may be added. There are no duties, taxes or extra charges for orders shipped to USA.
All unclaimed or refused shipments returned to us by the postal service are subject to any “return way” shipping costs plus the exact original shipping charge that was paid by us to send the parcel. If any shipping costs were paid by the client, those costs will be deducted from any additional charges. We will contact you if your unclaimed package returns to us. All Post Office documents and invoices will be made available to you after logging into your account on our website. There are no restocking charges for unclaimed parcels.